How to log into your Premium account
When signing into Premium, usually there’s never a need to log in: we keep everyone logged in at all times. However, sometimes there may be […]
Troubleshooting
Something not working? Let’s find a solution.
I’ve just upgraded to Premium, but some of the tests are still locked!
In general, if some of the Premium practice tests are still locked after the upgrade, it could be due to the relative recency of your
How to reset my password
Resetting your password on CitizenTest is a straightforward process designed to ensure the security of your account. Follow these steps to regain access: If you
I made a mistake in my information (i.e. wrong email)
In most cases, you should be able to edit your information in your Dashboard. However, if you’ve entered an incorrect email address during sign-up, you
I cannot login to my Premium account. What should I do?
On desktop: On mobile: Wrong e-mail address: If you have several e-mail addresses and are not sure which one you used, try to find the
I can open the site but get error messages
If you’re having problems, the best (and fastest) way to get help is contact us via email: support@citizentest.ca. Our support team is usually able to
I didn’t receive an Activation Email
If you signed up for CitizenTest but haven’t received your activation email, don’t worry—there are a few quick steps you can take to resolve this