Billing

Billing related frequently asked questions.

How to extend your Premium membership

If you’re enjoying the benefits of our Premium program and wish to extend your fixed-duration membership or subscription, you can do so easily. Follow the […]

What payment methods do you support?

At CitizenTest, we strive to make the payment process as smooth and convenient as possible. We accept a variety of secure payment methods, allowing you

My card gets declined

Some banks do not allow international transactions by default. Since CitizenTest is headquartered in Ontario, Canada, your card may be declined because your bank sees

Requesting a refund for unused time

At CitizenTest, we understand that our customers may have various reasons for requesting a refund. However, it is important to note that our standard policy

Resolving an unauthorized transaction

“I think CitizenTest charged my account without my knowledge” The majority of our plans are one-time purchases and don’t renew automatically unless the customer manually

Premium membership duration

Most of our packages are fixed-duration, one-time transactions. You can purchase a 30-day, yearly or Lifetime access. Once your access is expired, you will lose

Refund Policy

We are always happy to see our Premium services helping you to accomplish your goals. However, if you think you need to get a refund,

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